THE TELECOMMUNICATIONS industry continues to face challenges all over the world which are symptomatic of the digital world, such as high competition, over reliance on content, convergence of voice, video, and data and high customer churn. Focusing on customer experience is bound to generate positive impact on customer retention and subsequently profitability.

In Order to meet these requirements, Telecom operators are increasingly moving towards automation by means of intelligent process controls systems. Powerful business process automation tools are available to perform these tasks which are specifically designed for the needs of carriers and service providers.

Operator challenges are intensifying in a rapidly evolving telecom industry. The top three challenges that operators face today are:

• Meeting end-users' ever-changing demands: Including more personalized services, faster response time, and more innovative services requirements.
• Achieving operational efficiency: Including OPEX reduction and productivity improvement.
• Maintaining a competitive edge in a cost-effective way: Keeping unique differentiators and increasing customer loyalty.

Our BSS/OSS service offerings encompasses end-to-end IT and transformation service offerings tailored to meet telecom operators' requirements. We provide packaged and one-stop managed services to address telecom operator's key outsourcing demands.

Right from its inception, Knot Solutions has been working with partners with the right competencies and products. Together, we develop solution frame works and support our customers and partners during integration into the production environment.